Mana Insurance
Consistent, fast, and relevant training for agents, underwriters, brokers, claim adjusters, and insurance teams
Location:
US
Industry:
The Challenge
Mana Insurance faced difficulties in personalizing and scaling training for their agents due to their reliance on legacy offline training methods. Their goal was to foster agent knowledge and skills with continuous, fast, and effective training.
The Solution
Switching to Skill Lake allowed Mana Insurance to standardize and automate agent onboarding, training management, and delivery. This enabled personalized learning paths, mobile LMS support, and centralized content access.
The Results
With Skill Lake LMS, Mana Insurance gained remarkable speed and efficiency in agent onboarding and training. By providing consistent and accurate training to their employees, the company increased their ROI and client retention.
Based in Hawaii, Mana Insurance Solutions provides cost-effective and top-notch health insurance options for individuals, families, local businesses, and self-employed contractors across the islands. The organization strives to bring new insurance carriers, superior benefits options, and improved hands-on services.
Mana Insurance Solutions knew well-trained agents were key to the success of their business. Yet, training insurance professionals in diverse policies and schemes became arduous as the company heavily relied on traditional offline training methods.
As Mana Insurance’s range of products and policies grew, so did the challenge of keeping everyone trained and up to date. The old ways offline sessions, printed manuals, and long in-person workshops just weren’t cutting it anymore. New agents often spent weeks trying to wrap their heads around complex policy details, and sales procedures. Meanwhile, experienced agents struggled to stay up to date with new schemes and ever-changing regulations.
In a business where knowledge and timing make all the difference, Mana Insurance began to see that their traditional training approach was doing more harm than good. It was time for a change - something modern, measurable, and scalable.
Incompetence in tracking and assessing agent performance and incorrect analysis of skill gaps lead to poor ROI and substandard selling outcomes.
Insurance field agents who work remotely are unable to access training materials on the go. They often need to return to their desks for training.
Weak product knowledge, inefficient sales skills, and compliance errors lead to high rejection rates and low conversion of promising leads.
Insurance agents and underwriters struggle to keep up with a constantly evolving and expanding product portfolio and compliance landscape.
Newly hired agents spend significant time and effort in understanding intricate insurance products, related sales workflows, and discrete company policies.
The logistical and financial challenge of providing consistent, high-quality training to a vast, distributed workforce across various branches/ locations.
With many use cases to solve—from unifying employee training to driving agent performance and ROI—all Mana Insurance needed was a flexible and modern LMS that worked the way they expected, solving their major roadblocks in employee upskilling.
Top Skill Lake LMS Features that Helped Mana Insurance:
- AI-powered quick and efficient course creation, tailored learning paths and course recommendations allow employees to keep up with the industry trends.
- Interactive and engaging multimedia content and explainer videos simplify complex concepts for newly onboarded agents.
- Structured and centralized course management facilities unified training delivery for employees based in multiple branches, zones, and regions.
- Custom-graded assessments and course summary reports for tracking agent performances, uncover skill shortages, and map existing competencies.
- Implement synchronous or asynchronous and self-paced or instructor-led training, along with flipped learning and microlearning bytes.
- iOS and Android mobile LMS apps for employees to easily access courses at their own convenience, on any device like smartphones or tablets.
- Learning personalization, automated compliance training workflow, and third-party LMS integration broaden employees’ knowledge and compliance.
When other learning management systems fell short, Skill Lake delivered tangible results. Switching to the new LMS, Mana Insurance accomplished 70% faster compliance tracking and 85%+ increase in training completion rates. Skill Lake also helped them increase new agent onboarding speed by 40%, with 5X higher engagement and information retention levels. The cherry on the cake was the 60% rise in LMS ROI attained within the first few months of LMS implementation.
New agents were up and running within their first or second week, which made a huge difference to our operations. The onboarding process was smooth, and the team was able to start contributing almost immediately. As a result, our sales increased significantly in a short span of time. The overall efficiency and ease of use have given me full confidence to scale my business further and explore new opportunities with clarity and control.
Chris Branson
Mana Insurance
