Improved & Effective Organizational Training by Five Brothers

How Five Brothers achieved new milestones in learning with Skill Lake

Background

“Five brothers” is an asset management organization with a legacy of more than 50 years. This is a company that is entrusted to manage immovable properties both commercial and residential by investors, insurers, and banks.

They are a leader in the “Property Preservation Business.” And in this line of work, they require their employees to know about compliance, policies, processes, terms, and conditions when they are to engage with their clients. This requires regular and consistent training for all employees.

This kind of training came with its own set of challenges which SkillLake was able to solve.

 

Organizational Training Challenges

One of the biggest challenges for Five Brothers was to remain up to date on organizational training with their employees. Most of the time they were lagging behind when it came to training their employees.

  • Regular on-the-job trainings required a lot of manpower
  • Training contents were captured on physical medium, making it difficult to update, maintain and refer
  • L&D process was not efficient, streamlined, and organized

They were also mindful of the fact that the market offered training platforms that could fulfill their training demands. This search for a robust training App led them to SkillLake.

 

Adoption of Skill Lake Employee Training Solution

After having looked at various possible employee training solutions, Five brothers were led to the SkillLake App that came with flexibility and robustness which solved their training-related problems. They chose to go with the SkillLake App on their InfinCE marketplace, opting for a subscription-based model with per-user charges.

Some of the solutions that SkillLake provided include:

  • Simple and easy to use interface to create and administer courses
  • Easily scalable as per the demand
  • Mobile-ready for easy access
  • Seamless integration with existing IT systems
  • Streamlined & efficient maintenance and upgrades

When put together, all the features “packs a punch” eliminating most of the “problems”, “The Training Center” was faced with.

Key Results

After “Five Brothers” opted for Skill Lake, below were the visible changes the company experienced through its organizational training:

  • Improved training completion rates among employees
  • Digitization of training materials
  • Easy delivery and monitoring of mandatory compliance training for employees
  • Course Library of self-paced courses for easy reference of training content on demand.
  • Enhanced accessibility of all prescribed courses on mobile
  • A high degree of satisfaction among trained employees

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    How The Training Center Group Leveraged Skill Lake for Continuing Education

    Scripting of a remarkable turnaround in enrollment

    Background

    The training center is a family-run training school that offers a practical training solution for boiler operators who seek a career in plant maintenance and operations. It was started in 1982 by John Moscatiello who envisioned providing real-world training to shape good careers.

    Presently, the training school is being run by his two sons Patrick and Dan who carry the same enthusiasm for education that their father was known for. They believe in the philosophy of creating a lasting relationship with every single student and maintaining contact with them even after they have completed the program.

    The training program is designed in a manner to facilitate adult learning through discussions, stories of practical experience, and examples that can be applied at the job. Courses are designed by experts who come with a combined experience of 60 years and the scope of the course extends to almost all areas of plant operations.

     

    Problems

    Over the years the “Training Center Group” found it difficult to enroll new students for their range of plant operations training programs due to the following reasons:

    • An outdated CRM that lacked process efficiency
    • A complex and extensive LMS that failed to deliver the best user experience
    • Lack of integration between the CRM and LMS, increasing manual work and time spent

    They also happen to notice that their competitors had made great strides by incorporating LMS frameworks that gave them added advantage. This began their search for a robust LMS framework that was able to fulfill all their needs and would help boost enrollment for their courses.

    Achieving Breakthroughs in Continuing Education

    Apparently, it was a new product from Fingent Solutions that had just entered the market.

    It came incorporated with all the features “The Training Center” was looking for. Overall, it came around to be the “perfect fit” for the training school. Some of the solutions that Skill Lake provided include:

    • Extremely user-friendly and intuitive interface
    • Custom CRM integrated into the LMS solution
    • Built for enterprise-level needs with fast functionality
    • White labeling
    • Easily Scalable and web portal remains accessible from mobiles

    When put together, all the features “packs a punch” eliminating most of the “problems”, “The Training Center” was faced with.

    Key Results

    After the deployment and implementation of Skill Lake at “The Training center”, these were the imminent changes that were noted:

    • Notable Increase in the enrollment for courses
    • Enhanced course accessibility on mobile
    • Improvement in the number of new inquiries for courses
    • A high degree of satisfaction among existing students
    • Increased operational efficiency with the CRM – LMS Integration

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