TROTB Improves volunteer retention by 50% with Skill Lake Learning Experience Platform

The global pandemic forced TROTB to call off their onsite training schedules. In no time, they moved to online training and resumed their discipleship programs with the help of Skill Lake. Higher savings on training costs, lower volunteer churn, and improved training efficiency helped TROTB achieve their goals without breaking a sweat.


The Repairers Of The Breach (TROTB) Ministries is an international Christian non-profit organization founded with the mission to see transformation delivered all across the world by raising and equipping disciples of Jesus Christ. The organization aims to reach several nations through their discipleship training programs. TROTB’s focus areas include REACH (networking among leaders and pastors through conferences and workshops), TRAIN (Leadership & discipleship training programs to create an environment for spiritual growth), and TRANSFORM (community projects). With a large group of trained leaders, they continue to expand into new regions and countries.

Challenges in Managing Onsite Trainings

TROTB’s discipleship programs primarily include onsite trainings that require trainers to travel to different countries. They also have regional teams that organize workshops, seminars, and conferences based on the needs of local churches in the region. Trainings happen twice a year in each region for batches of 25 students. Their onsite training execution suffered a severe setback due to the following challenges:

Volunteer Attrition

The organization primarily runs the training programs with the help of regional volunteers. The lack of effective tools to train and mentor volunteers led to higher attrition among volunteers. The volunteers found it difficult to realize the positive societal impact of these programs.

High Cost and Effort

Onsite training programs claimed more expenditure and effort in terms of venue rentals, travel costs, event organization, and other expenses.

Pandemic Takes a Toll

Onsite training programs came to a standstill with the onset of the COVID-19 pandemic. Social distancing regulations, lockdowns, and restrictions to travel and gather pushed the customer to find alternative solutions to continue the training programs.

How Skill Lake Features Helped TROTB

The most common issues in corporate training management can hold back your training return on investment (ROI). A fair understanding of the challenges will help you solve them.

Dual-mode Learning

Skill Lake’s dual-mode learning comprises both self-paced as well as instructor-led online training sessions.

  • Self-paced recorded sessions are designed to “Train the Trainers”. Trainers can easily refer to these recorded sessions during the weekdays.
  • Learners can use the instructor-led sessions to clarify their questions during weekends. Most of these sessions are related to personality development.

Course Library

With the help of Skill Lake, TROTB created a searchable course library to maintain all their training content, courses, and learning resources centrally, in one place. Trainers as well as students can save their time and effort by looking up the courses in the navigable online library.

Different Types of Engaging Content

Skill Lake supports creating different course formats through content mashups that include AR/ VR interactive experiences and simulations, live-action and animated explainer videos, interactive slide decks, rich motion graphics, attractive PDFs, subject matter expert sessions, and more to make the training programs highly engaging and interesting for learners.

Certificates and Badges

Virtual rewards, certificates, and badges are issued to students who successfully complete courses and attend workshops. This motivates students to complete their courses faster and enroll for future training programs.

Personalized Mentoring

Discipleship program mentors can use Skill Lake to:

  • Design the courses keeping in mind the long-term objectives
  • Track the progress made by volunteers using the learner dashboard
  • Mentor each learner personally based on their areas of interest and specific training objectives

Skill Lake’s individualized mentoring abilities enabled TROTB to improve their students’ knowledge retention and learning accountability.

Pre-assign Courses

Using the Skill Lake platform, TROTB’s training administrators can assign courses to volunteers even before they join, so they get to know the high level objectives of the training programs. Course previews go a long way in reducing volunteer attrition.

Tests and Evaluations

Mentors can easily conduct tests after each course module (or at the end of each course) to reaffirm the understanding and learning progress of volunteers. Mentors can evaluate the test results and convey their feedback to students which improves learner engagement and motivation.

Benefits of Skill Lake Adoption

Skill Lake assisted TROTB to smoothly transition from onsite to online instructor-led training during the pandemic by connecting their trainers and students across the world.

60% reduction in the total operating costs

Tremendous savings on venue, travel, accommodation, and more

30% improvement in training efficiency

Personalized mentoring and learning makes training more coherent

50% decline in volunteer attrition

Volunteers truly understand the goal and purpose of discipleship programs

200+ volunteers across the globe

Better alignment of volunteer goals with organizational objectives

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    Improved & Effective Organizational Training by Five Brothers

    How Five Brothers achieved new milestones in learning with Skill Lake


    “Five brothers” is an asset management organization with a legacy of more than 50 years. This is a company that is entrusted to manage immovable properties both commercial and residential by investors, insurers, and banks.

    They are a leader in the “Property Preservation Business.” And in this line of work, they require their employees to know about compliance, policies, processes, terms, and conditions when they are to engage with their clients. This requires regular and consistent training for all employees.

    This kind of training came with its own set of challenges which SkillLake was able to solve.


    Organizational Training Challenges

    One of the biggest challenges for Five Brothers was to remain up to date on organizational training with their employees. Most of the time they were lagging behind when it came to training their employees.

    • Regular on-the-job trainings required a lot of manpower
    • Training contents were captured on physical medium, making it difficult to update, maintain and refer
    • L&D process was not efficient, streamlined, and organized

    They were also mindful of the fact that the market offered training platforms that could fulfill their training demands. This search for a robust training App led them to SkillLake.


    Adoption of Skill Lake Employee Training Solution

    After having looked at various possible employee training solutions, Five brothers were led to the SkillLake App that came with flexibility and robustness which solved their training-related problems. They chose to go with the SkillLake App on their InfinCE marketplace, opting for a subscription-based model with per-user charges.

    Some of the solutions that SkillLake provided include:

    • Simple and easy to use interface to create and administer courses
    • Easily scalable as per the demand
    • Mobile-ready for easy access
    • Seamless integration with existing IT systems
    • Streamlined & efficient maintenance and upgrades

    When put together, all the features “packs a punch” eliminating most of the “problems”, “The Training Center” was faced with.

    Key Results

    After “Five Brothers” opted for Skill Lake, below were the visible changes the company experienced through its organizational training:

    • Improved training completion rates among employees
    • Digitization of training materials
    • Easy delivery and monitoring of mandatory compliance training for employees
    • Course Library of self-paced courses for easy reference of training content on demand.
    • Enhanced accessibility of all prescribed courses on mobile
    • A high degree of satisfaction among trained employees

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      How The Training Center Group Leveraged Skill Lake for Continuing Education

      Scripting of a remarkable turnaround in enrollment


      The training center is a family-run training school that offers a practical training solution for boiler operators who seek a career in plant maintenance and operations. It was started in 1982 by John Moscatiello who envisioned providing real-world training to shape good careers.

      Presently, the training school is being run by his two sons Patrick and Dan who carry the same enthusiasm for education that their father was known for. They believe in the philosophy of creating a lasting relationship with every single student and maintaining contact with them even after they have completed the program.

      The training program is designed in a manner to facilitate adult learning through discussions, stories of practical experience, and examples that can be applied at the job. Courses are designed by experts who come with a combined experience of 60 years and the scope of the course extends to almost all areas of plant operations.



      Over the years the “Training Center Group” found it difficult to enroll new students for their range of plant operations training programs due to the following reasons:

      • An outdated CRM that lacked process efficiency
      • A complex and extensive LMS that failed to deliver the best user experience
      • Lack of integration between the CRM and LMS, increasing manual work and time spent

      They also happen to notice that their competitors had made great strides by incorporating LMS frameworks that gave them added advantage. This began their search for a robust LMS framework that was able to fulfill all their needs and would help boost enrollment for their courses.

      Achieving Breakthroughs in Continuing Education

      Apparently, it was a new product from Fingent Solutions that had just entered the market.

      It came incorporated with all the features “The Training Center” was looking for. Overall, it came around to be the “perfect fit” for the training school. Some of the solutions that Skill Lake provided include:

      • Extremely user-friendly and intuitive interface
      • Custom CRM integrated into the LMS solution
      • Built for enterprise-level needs with fast functionality
      • White labeling
      • Easily Scalable and web portal remains accessible from mobiles

      When put together, all the features “packs a punch” eliminating most of the “problems”, “The Training Center” was faced with.

      Key Results

      After the deployment and implementation of Skill Lake at “The Training center”, these were the imminent changes that were noted:

      • Notable Increase in the enrollment for courses
      • Enhanced course accessibility on mobile
      • Improvement in the number of new inquiries for courses
      • A high degree of satisfaction among existing students
      • Increased operational efficiency with the CRM – LMS Integration

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